![]() In addition to efficiency for customers, the technical support should be convenient for your employees and our expansion fully corresponds to this need. Person in charge is an owner of the work group of the support service ĭeadline is determined in accordance with the administrator settings. The task is as follows:Īddress of a sender and the subjects of a letter - name of the task in Bitrix24 īody of the letter is a description of a task įiles, attached to the letter - files, attached to the task When a client writes to your technical support email address, HelpDesk automatically create a task using the materials of this letter. The administrator of the portal only needs to create a new extranet of the support service group and invite all the necessary participants to it and, in fact, create a mailbox for requests. ![]() For customers and employees, it looks extremely convenient and efficient. Our extension will help you to organize the processing of requests from customers thanks to the functionality of extranet groups Bitrix24. ![]()
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